Welcome to Board Games Shop’s FAQ! We’ve compiled answers to common questions about our premium gaming accessories and exclusive promos. Can’t find what you need? Our game-loving support team responds faster than a Magic: The Gathering instant!

🛍️ Product Questions

What types of products do you offer?

We specialize in premium board game accessories including:

  • BGG GeekUp Bag Sets (for superior component storage)
  • BGG GeekUp Bit Sets (premium replacement tokens)
  • Exclusive promos from BGG Store, Game Boy Geek, and The Dice Tower Collection
Our products are curated for gamers who appreciate quality components that enhance their tabletop experience.
Are your products official/licensed merchandise?

Absolutely! All our products are 100% official, including our exclusive promos from reputable partners like BoardGameGeek and The Dice Tower. We only stock items that meet our Gamer-to-Gamer Promise of quality.

🚚 Shipping & Delivery

What shipping options do you offer?

We offer two shipping methods to get your gaming upgrades to your table:

  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch with premium tracking
  • Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
All orders are processed in 1-2 business days (often same-day for morning orders!).
Do you ship worldwide?

We ship globally to most countries, including North America, Europe, Australia/NZ, and most of South America and Africa. Currently, we cannot ship to some remote areas and parts of Asia (check your country during checkout).

How is my order packaged?

Every order receives royal treatment! We pack with the same care we’d want for our own game collections – no flimsy packaging here. Promos and collectibles are specially protected to arrive in mint condition.

💳 Payment & Accounts

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted.
Can I change my order after payment?

We process orders faster than a Catan robber disappears after rolling a 7! Contact us immediately at [email protected] if you need to make changes – we’ll do our best if we haven’t already started processing.

🔄 Returns & Exchanges

What’s your return policy?

We offer:

  • 15-day return window from delivery date
  • No-questions-asked policy for defective items
  • Original packaging required for promos and collectibles
Your satisfaction is more important than victory points!
How do I initiate a return?

Email [email protected] with your order number and reason for return. We’ll provide return instructions faster than you can say “roll for initiative!”

❓ Other Questions

Can I combine multiple orders for free shipping?

Pro Tip: Combine items in one order to qualify for free shipping while keeping all components together – just like a perfectly balanced Euro game! Unfortunately, we can’t combine separate existing orders.

How do I contact customer support?

Our game-loving team is ready to help at [email protected]. We respond faster than a Magic: The Gathering instant (usually within 24 hours).

Now back to your regularly scheduled gaming…