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At Board Games Shop, we want your gaming experience to be as satisfying as a perfectly balanced Eurogame. If your purchase didn’t meet expectations, our return process is smoother than a well-shuffled deck.

1. Return & Exchange Basics

We accept returns and exchanges within 15 days of delivery for most items. Your item must be:

  • Unopened and in original packaging (like a mint-condition collector’s item)
  • Undamaged and unused (no missing pieces like a incomplete game set)
  • Accompanied by the original receipt or order confirmation
Note on Non-Returnable Items: Due to their collectible nature, BGG Store Promos and Game Boy Geek Promos cannot be returned unless defective. All sales on these items are final, just like that last victory point that secured your win.

2. How to Initiate a Return or Exchange

Follow these steps faster than drawing your starting hand:

  1. Contact Us: Email [email protected] with your order number and reason for return (use the template below)
  2. Wait for Approval: Our team will respond within 2 business days (quicker than a 2-player game of Splendor)
  3. Ship It Back: Once approved, send the item to our Fort Worth headquarters (address below) using a trackable method
  4. Receive Your Refund/Exchange: We’ll process your request within 3 business days of receiving the return

3. Return Shipping

Return shipping costs are the customer’s responsibility (unless the item is defective), but we’ll make the process as painless as losing to a newbie in your favorite strategy game:

  • US Customers: $8.95 return label available upon request
  • International Customers: Use any trackable international carrier

4. Refund Timeline & Methods

Your refund will be processed with more precision than counting end-game victory points:

  • Processing Time: 3-5 business days after we receive your return
  • Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable (except for defective items)

5. Exchange Policy

Want to exchange for another item? No problem – it’s easier than teaching someone to play Catan:

  1. Follow the standard return process
  2. Include a note specifying your desired exchange item
  3. We’ll ship the new item once we receive your return (additional shipping charges may apply)

6. Defective or Damaged Items

If your BGG GeekUp Bit Sets or Dice Tower Collection items arrive damaged (which happens less frequently than rolling double sixes in Risk):

  • Contact us within 7 days of delivery
  • Include photos of the damage
  • We’ll cover return shipping and send a replacement immediately

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Board Games Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Product Name] Reason for Return: [Reason – e.g., changed mind, defective item, wrong item received] I have reviewed the return policy and confirm the item is in its original condition. Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Contact Information

For any return-related questions, contact our support team:

  • Email: [email protected]
  • Mail: Board Games Shop, 509 Jones Street, Fort Worth, TX 76116, USA

Remember: Our return policy is designed to be as fair and transparent as the rules in your favorite board game. Happy gaming, and may all your future purchases bring nothing but joy (no returns needed)!