Last Updated: [Insert Date]

Welcome to Board Games Shop, where we strive to make your tabletop experience as smooth as a well-oiled meeples machine! Below you’ll find all the details about our shipping and return policies, designed to be clearer than the rulebook for your favorite gateway game.

Shipping Information

Order Processing

We process orders faster than a speed deckbuilder can cycle through their cards:

  • Processing Time: 1-2 business days (excluding weekends and holidays)
  • Shipping Methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
    • Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

Game Master’s Note: We currently ship worldwide except to certain remote areas and parts of Asia (checkout will automatically calculate availability). Shipping times may vary slightly during peak holiday seasons – think of it like the occasional longer playtime with that one friend who overanalyzes every move.

Payment Options

We accept all major payment methods to keep your collection growing:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

The Basics

We accept returns and exchanges within 15 days of delivery for most items. To qualify:

  • Items must be unopened and in original packaging (like a mint-condition Kickstarter exclusive)
  • Undamaged and unused (no missing components like an incomplete expansion)
  • Accompanied by the original receipt or order confirmation

Collector’s Corner: Due to their special nature, BGG Store Promos and Game Boy Geek Promos cannot be returned unless defective. These items are final sale – just like that last-minute victory you didn’t see coming.

How to Initiate a Return

Follow these steps (simpler than teaching someone to play Terraforming Mars):

  1. Contact Us: Email [email protected] with:
    • Your order number
    • Reason for return
    • (Optional) Use our handy template below
  2. Wait for Approval: Our team responds faster than a real-time card game (within 2 business days)
  3. Ship It Back: Once approved, send items to our Fort Worth headquarters using a trackable method
  4. Receive Your Refund/Exchange: Processed within 3 business days of receiving your return

Return Shipping

Return shipping is the player’s responsibility (unless the item is defective), but we’ve made it as painless as losing to a new player:

  • US Customers: $8.95 return label available upon request
  • International Customers: Use any trackable international carrier

Refund Timeline & Methods

Your refund will be calculated with more precision than final scoring in 7 Wonders:

  • Processing Time: 3-5 business days after we receive your return
  • Payment Method: Refunded to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable (except for defective items)

Exchange Policy

Want to exchange for another item? Easier than negotiating trades in Catan:

  1. Follow the standard return process
  2. Include a note specifying your desired exchange item
  3. We’ll ship the new item once we receive your return (additional shipping charges may apply)

Defective or Damaged Items

If your BGG GeekUp Bit Sets or Dice Tower Collection items arrive damaged (rarer than rolling double sixes in Risk):

  • Contact us within 7 days of delivery
  • Include photos of the damage
  • We’ll cover return shipping and send a replacement immediately

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Board Games Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Product Name] Reason for Return: [Reason – e.g., changed mind, defective item, wrong item received] I have reviewed the return policy and confirm the item is in its original condition. Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Contact Information

For any return-related questions, contact our support team:

  • Email: [email protected]
  • Mail: Board Games Shop, 509 Jones Street, Fort Worth, TX 76116, USA

Final Rule: Our policies are designed to be as fair and transparent as the rules in your favorite Eurogame. Happy gaming, and may all your future purchases bring nothing but joy (no returns needed)!